Refund Policy

Refund requests are reviewed individually. Contact @Theytproo with the order number, transaction reference, reason for the request, and relevant non-secret information. Never send a wallet private key or seed phrase.

If a verified payment can be matched to an order and server provisioning has not started, a cancellation and refund may be considered. Network fees, conversion differences, or provider charges may affect the returned amount where permitted by law.

Once infrastructure has been reserved, configured, or delivered, service costs have been incurred. Refunds are generally not expected for a change of mind, an incompatible customer-installed application, failure to use the service, or preferences that were clearly marked subject to availability. Applicable consumer rights remain unaffected.

If ProRDP cannot deliver the purchased service, support may offer a replacement, correction, alternative configuration, account credit, or refund as appropriate. Report technical problems promptly and allow a reasonable opportunity to investigate and correct them.

Only USDT on BEP20 is supported. Blockchain transfers sent through another network, to an incorrect address, or with incompatible assets may be irreversible and unrecoverable. ProRDP cannot promise a refund for funds it did not receive or cannot access.

Contact support if you believe you paid twice or sent an incorrect amount. A verifiable excess or duplicate payment may be reviewed after the transactions are confirmed and matched. Do not send an additional payment unless support instructs you to do so.

Services suspended or terminated for violating the Acceptable Use Policy, fraud, abuse, or illegal activity may be ineligible for a refund to the extent permitted by applicable law.

Any approved refund should be returned through an agreed, verifiable method. Processing time depends on manual review, blockchain confirmation, provider availability, and compliance checks. Support will not request private keys, seed phrases, or account passwords to issue a refund.